A Master in Computer Application (MCA) with over 8 years of IT experience in Support role with US clients.
Worked on multiple technologies like Windows server, Desktop troubleshooting, Office 365, Active Directory and Okta to name a few.
Looking forward to joining a new team asap.
Experience
Rize technology Corporation
Aug 2018 – Jan 2020
Hyderabad
Senior technical consultant
Technical
Worked for Managed Service Provider (MSP) on hybrid environment.
IT Infrastructure management, Identity and Access Management
Active Directory, Office 365 integration with Okta
On-boarding and off-boarding employees
Worked on Egnyte, Intermedia, ConnectWise, Meraki, Myworkdrive, RingCentral, Webroot
AV experience: Microsoft Defender, Symantec, MCafee
Worked on Microsoft Partner center
Ring Central administration: Assigning number, calls forwarding, adding welcome notes, etc.
Desktop troubleshooting (VPN, WiFi, Office apps; Outlook, Skype, OneDrive, Word, Excel)
Identity and Access management (IAM), Okta & Azure AD
Remote monitoring and Management tools: ConnectWise Automate/LabTech, Kaseya
Exchange and Active Directory:
Experience with Azure Active Directory and O365 integration
Troubleshooting Messaging problems, analyzing NDRs, Tracking emails.
Created and maintained email addresses and distribution lists in MS Exchange.
Email migration to Office 365 (cutover, staged and IMAP ), PST to office 365
Exchange Online: Spam filtering, email rules, Email policies, accepted domains, and address lists.
Managed Client Access Server (OWA, Active Sync, Outlook Anywhere, POP & IMAP).
Maintained the Group Policy infrastructure based on the policies and guidelines provided
As an OKTA (IAM) admin:
Performed MFA and SSO from scratch and administrative tasks like user management, application provisioning, and organization setting customization.
Okta AD Agent installation and AD integration
Applications integrations, single sign on configuration
Provisioning and deprovisioning of users, groups and applications
Monitored Activity, Security and system log reports
Policy, rule and customization
