Brandon Knudsen

About

I am a highly motivated IT Team Lead with a unique mix of technical capabilities and people skills – I can think like a programmer and translate it into terms that everyone can understand. I have a track record of rapidly solving complex IT problems, building strong relationships with clients, increasing customer satisfaction, and developing a high-performing team. My interests include Marketing, Advertising, Technology, Public Relations, Account Management, Graphic Design, Sales, Consulting, and Project Management. I work hard, communicate well, and enjoy learning new things.

Experience

British Telecom

Feb 2015 – Mar 2021

Broomfield

Resident Engineer II/Analyst/Team Lead

- Troubleshooting open tickets for VC Units, resolve tickets within a day or two. Also brief the client on the problem and find way to prohibit the issue from taking place again. - Provided training documents/sessions for my team as well other teams globally. - Assisted project managers and clients install multiple video conference system at new locations. - Perform software update and tested system when update was completed - Have extensive knowledge with SIP, IP, ISDN connections, firewalls, and multiple video conferencing bridges. - Experience with Polycom, Cisco, and Tandberg video systems. - Experience with Crestron, Extron and Cisco control system. This includes desktop units, HD sites, and telepresence locations.

Glowpoint Inc.

Apr 2013 – Feb 2015

Denver

Conference Producer

- Handle multiple, simultaneous video conferences and ensure desired standards of connectivity, clarity, and functionality are met. Provided IT support for live calls and troubleshoot issues to resolution. - Experience with Codian and Cisco bridges, and Lifesize, Tandburg, and Polycom video systems. - Handled logistics when it came to desktop systems needing a camera for their conference. - Handled production of recordings (depositions) and the edits those as needed or requested.

Design Fabricators LLC

Jun 2011 – Aug 2011

Castle Rock

College Internship - Industrial Designer/Contract Project Coordinator

- Performed industrial design, interior design, 3D architectural design and computer modeling for high-end facilities, food service carts and kiosks. - Assisted in redesigning mobile food carts, bar, and cafeterias at Louisiana Superdome, Colorado State University, Kansas State University, Dallas Convention Center, Kansas Speedway and BC Place Stadium. Denver University and cafeteria for the Denver Zoo.

Education

University of Colorado - Colorado Springs

Aug 2008 – Dec 2012

Bachelors of Art, Communications

Skills

Languages