Brandy Ogando Amador, I advocate for business excellence

About

Detail-oriented supervisor of operational excellence with 4 years of experience and a set of skills for solving complex problems in the BPO industry with experience in reporting, data work, law, home health care, quality analyst, training and client management. Seeking to use proven skills.

Experience

Callmax Solutions

Nov 2020 – Oct 2021

Dominican Republic

Supervisor of operations

-Setting goals for performance and deadlines in ways that comply with company’s plans and vision. -Organizing workflow and ensuring that employees understand their duties or delegated tasks. -Monitoring employee productivity and providing constructive feedback and coaching.

Callmax Solutions

Jan 2018 – Sep 2020

Dominican Republic

Quality and Training specialist

-Identifying training needs by evaluating strengths and weaknesses. -Translating requirements into trainings that will groom employees for the next step of their career path. -Building annual training program and preparing teaching plans. -Conducting training for new hires.

Advensus

Aug 2018 – Nov 2019

Dominican Republic

Quality Analyst

-Develop and execute test plans to ensure that all objectives are met. -Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product. -Identify and remedy defects within the production process. -Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. -Compile and analyze statistical data. -Ensure that user expectations are met during the testing process.

Education

Universidad del Caribe

Nov 2016 – Oct 2021

Bachelor, Law

Brandy Ogando Amador

I advocate for business excellence

Skills

Languages