Brannann Geshwind, Data Analyst

About

Recently earned a certification in Data Analytics and Visualization, looking to start my career in that field after a decade of experience in retail and customer service.

Experience

Tomlinson's Feed and Pets

Jan 2023 – Sep 2023

Austin, TX

Delivery Driver

• Improved customer satisfaction by ensuring timely and accurate deliveries of products. • Operated vehicles to deliver upwards of 25 customer orders per day. • Maintained strong relationships with clients through proactive communication and personalized service. • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns. • Trained 3 further delivery drivers on policy and practices to meet company standards.

Rooster Teeth Productions

Oct 2021 – Jan 2022

Austin, TX (Remote)

Customer Support Representative

• Provided technical and end user support for website and account issues. • Resolved account issues using ZenDesk for ticketing and chat support. • Navigated various webpage back ends to assist customers with updating personal information for their shipments. • Maintained an average of 98% customer satisfaction through the duration of the contract.

Tomlinson's Feed and Pets

Sep 2019 – Aug 2021

Austin, TX

Senior Sales Associate/Store Trainer

• Managed inventory within 1.5% margin of error. • Taught product and technical knowledge through one-on-one lessons for products and store expectations over the course of two weeks. • Trained new and employed associates with latest information provided weekly in group and individual settings.

Education

University of Texas at Austin

Jun 2023 – Nov 2023

Certification, Data Analytics and Visualization

Full Sail University

May 2014 – Aug 2017

Bachelors of Science, Media Communications

Brannann Geshwind

Data Analyst

Skills

Languages