Brayan Noronha, Customer Service Representative

VISARIGHT GmbH

Jun 2022 – Present

Customer Success Specialist (Promoted from Customer Success Manager in September 2023)

Provided a smooth, stress-free immigration experience for clients, guiding them through every stage of their journey, from registration to obtaining a residence permit. Assisted hundreds of clients in navigating complex immigration processes by eliminating bureaucratic hurdles and streamlining documentation. Conducted in-depth research on European immigration laws and policy amendments, ensuring accurate and up-to-date guidance. Prepared legal petitions and immigration filings for various German government authorities, increasing application approval rates. Investigated case facts and immigration history, gathering required documentation to facilitate successful visa applications. Acted as a liaison between customers and internal teams, relaying feedback to technical and marketing departments to enhance customer experience. Achieved 100+ positive 4-5 star Google reviews, reflecting high client satisfaction and trust in the company's services.

Indibet

Nov 2021 – Jun 2022

Team leader, Sales

Led a 5-member sales team (2 senior, 3 junior), training and mentoring them to improve performance. Increased user acquisition by 70% through strategic networking, outreach, and partnerships. Oversaw and managed 3 social media accounts, boosting customer engagement through well-timed promotions and campaigns. Helped the team acquire 25-30% of new users every month, surpassing sales targets consistently. Conducted weekly performance reviews and strategy meetings, optimizing sales techniques and increasing conversion rates. Collaborated with the marketing team to design promotional campaigns, which improved brand visibility and customer engagement.

Pin-Up Support

Jun 2021 – Jun 2022

Customer Support and Sales

Managed 100+ client inquiries daily via online chat in English and Hindi, ensuring prompt and accurate responses. Resolved customer issues within 4 to 24 hours, leading to an increase in customer satisfaction scores to 60-65%. Improved retention and boosted referrals by providing exceptional service, leading to an increase in platform usage and repeat customers. Provided detailed guidance on website usability, reducing customer support requests by 20% through proactive education. Developed a customer query classification system, prioritizing urgent cases and improving resolution efficiency. Regularly updated clients on promotions and new features, driving increased engagement and higher participation in platform activities

Blue Marine Resort

Apr 2016 – Aug 2020

Sales and Marketing Executive

Increased sales revenue by 40% through targeted marketing and customer acquisition strategies. Conducted 20+ sales meetings and 100+ cold calls monthly, actively reaching new markets and expanding customer base. Achieved a 50% deal closure rate, successfully negotiating with clients and ensuring long-term partnerships. Designed and implemented marketing campaigns targeting young groups and families, leading to a higher volume of bookings. Researched market trends and customer behavior to tailor promotions, increasing engagement by 30%. Built and maintained strong relationships with key clients, ensuring customer loyalty and repeat business.

Brayan Noronha

Customer Service Representative

Skills

Languages