I am a passionate, customer-centric professional with a strong foundation in retail and two years of hands-on experience in customer service roles. My academic background in Business Office Administration and Management, combined with my proven track record in interpersonal communication and problem-solving, equips me to deliver exceptional customer experiences in dynamic environments.
I thrive in roles that require collaboration, adaptability, and analytical thinking. My expertise spans customer service, inquiry response, sales support, and operational management, complemented by a strong technical aptitude in tools like Microsoft Office Suite, Google Suite, and Adobe Acrobat Pro. Bilingual in English and Spanish, I excel in connecting with diverse individuals and fostering positive relationships.
What drives me most is creating meaningful interactions and contributing to a team-oriented, results-driven culture. As a self-starter and quick learner, I embrace challenges and continually seek opportunities to grow both personally and professionally.
Experience
uTest
May 2024 – Nov 2024
Remote
Dedicated Tester
• Uploaded professional communication and conducted with internal and external stakeholders and candidates
• Personal and team organization through the Google product suite (Sheets, Meet), monday.com platform and other digital services.
• Leveraged and engaged via a range of different communication channels such as phone, social media, email, and digital platforms.
• Outreached and contacted with prospective testing candidates including eligibility validation, project and requirements explanation,
and booking confirmation
