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Brenda Dominguez

Customer Service Representative

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Intro
Frisco, United States
Customer Service Representative at City of Frisco - Public Works
Studied Psychology at El Paso Community College
Joined May 6, 2025

Skills

Languages

English
-
Native or Bilingual
About
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experience
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City of Frisco - Public Works
Apr 2021 – Present
Frisco, Tx
Customer Service Representative
Served as the primary point of contact for Public Works, managing phone inquiries, messages, and email correspondence from customers, residents, and contractors. Maintained meticulous records related to permits, meters, meter readings, and utility service requests. Processed payments, recorded transactions, and issued receipts with precision. Provided information for plans, records, permits, and approvals to contractors, City departments, and residents. Utilized software programs such as CityWorks, TRAKIT, Avolve and Incode.
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Blossom Flowers and Sweets
Jan 2019 – Apr 2021
El Paso, Tx
Floral Shop Assistant
Completed daily tasks accurately and on-time to support shop needs. Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions. Checked incoming orders and organized new stock while coordinating the receipt and organization of flower shipments. Managed shop communications, including order-taking and payment processing. Participated in setup of events for a variety of occasions, including floral arrangements, confections, and table arrangements.
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Target
Nov 2018 – Jan 2019
El Paso, TX
Seasonal Sales Floor Team Member
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Answered customer questions about products and services, helped locate merchandise, and promoted key items. Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
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City of San Antonio - Aviation
Sep 2016 – Oct 2018
San Antonio, TX
Parking Supervisor
Worked closely with personnel, customers, and contractors to resolve problems. Balanced schedule and customer demand against team capabilities and available resources to meet performance objectives. Created successful work schedules for each team member to maintain deadlines and fully staff shifts. Maintained overall safe work environment with employee training programs and enforcement of safety procedures. Frequently inspected production area to verify proper equipment operation.
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El Paso Independent School District
Nov 2014 – Jun 2016
El Paso,, TX
Technician
Maintained quality assurance and customer satisfaction objectives. Observed equipment operation to diagnose and troubleshoot reported issues. Completed job reports and logs immediately following service calls. Performed troubleshooting and diagnosis on malfunctioning equipment.
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McDonald's
Apr 2010 – Sep 2014
El Paso, TX
Shift Manager/Crew Trainer
Managed and motivated employees to be productive and engaged in work. Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
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El Paso Community College
Jul 2011 – May 2013
Psychology
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