BRENN CACHO, Graphic Designing, Gadget Specs Recommender, IT Specialist

Kidapawan City Local Government Unit

Jan 2016 – Present

Kidapawan City, Cotabato, Philippines

IT Specialist

Technical Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical problems with desktops, laptops, printers, and other peripherals. Respond to service requests in a timely manner and ensure effective problem resolution. Network Management: Maintain and troubleshoot network infrastructure, including routers, switches, firewalls, and wireless access points. Monitor network performance and ensure security protocols are up to date. Collaborate with network administrators to ensure smooth connectivity and data flow. System Administration: Administer and maintain servers, ensuring high levels of performance, security, and availability. Manage user accounts, permissions, email systems, and group policies. Implement and monitor data backups to safeguard critical information. Software and Application Support: Install, configure, and update software applications. Provide training to end-users on software usage. Collaborate with vendors and developers to resolve software-related issues. Security: Implement and enforce security measures to protect systems and data. Stay current with cybersecurity threats and industry best practices. Conduct security audits and implement necessary measures to address vulnerabilities. Documentation: Maintain accurate and up-to-date documentation for IT processes, configurations, and procedures. Create user guides and FAQs to assist employees in resolving common issues. Collaboration: Collaborate with cross-functional teams to implement IT solutions that support business objectives. Communicate effectively with non-technical staff to understand their technology needs.

BRENN CACHO

Graphic Designing, Gadget Specs Recommender, IT Specialist

Skills