Bretanny Charles

Aetna Inc

Aug 2021 – Oct 2023

Remote

Case management associate

Focus on the Hub efficiency and productivity efforts while interacting telephonically with members. Development of wellness plans, providing community resources, reviewing gaps in care, administering health questionnaires, and other targeted child welfare goals applicable to population health. Provide support services to team members by taking messages, researching information and assisting in solving problems. Maintains accurate and complete documentation of required information that meets regulatory accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. Works independently and completely, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic, and caring presence telephonically

National capital neurosurgery

May 2019 – Aug 2021

Rockville, MD

Patient care coordinator/medical records

Prepared patient charts, obtain insurance information for new patients, discussed the cost of services, processed payments, and resolved issues with insurance coverage. Collaborated with insurance companies to identify procedures and medications that are pre approved. Managed both the front and back of the office, which included telephone triage which included handling 50 or more calls daily, accounting support, scheduling, coding, data entry, filing, and patient communication. Maintained inventory of medical and office supplies, and submitted purchase orders as needed. Facilitated the intake process for patients while independently managing an entire clinic

Advanced orthopedics

Jan 2019 – May 2019

Germantown

Physical therapy aide

Observed patients during treatment to report their progress and concerns to the physical therapist. Assisted in modalities, treatment, and therapeutic exercises with patients. Set up, cleaned, and disinfected treatment areas and equipment

Therapy works

Mar 2016 – Mar 2017

St thomas

Physical therapy aide

Responsible for patient preparation including modalities, exercise equipment, and monitoring. Refilled containers and stocked treatment carts with therapeutic supplies as needed. Reported changes in patients' conditions, reactions, and responses to treatment to the therapist.

White house black market

Nov 2013 – Feb 2017

St thomas

Sales lead

Ensured sales associates maintained consistent client communication through the utilization of customer book, rewards program participation, and customer capture sign up. Ensured a fast and efficient register experience, remained current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations. Administered all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. Facilitated the rotation of personnel; including lunch and breaks

Officemax

Aug 2009 – Jan 2013

St thomas

Sales associate

Elicited information from customers to confidently sell in all areas of the sales floor including but not limited to furniture, supplies, and technology. Performed register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines. Identifying discrepancies regarding inventory and reported them to management. Ensured that the store was clean and organized and all pricing signage was in order.

Skills