I am a customer service professional with 5 years of experience. I am passionate about providing excellent customer service and I am always looking for ways to go above and beyond for my customers. I am a strong communicator and I am able to build rapport with customers quickly. I am also a problem-solver and I am able to resolve customer issues in a timely and efficient manner.
My strong sides include:
Excellent communication skills
Ability to build rapport with customers
Problem- solving skills
Ability to remain calm under pressure
Teamwork skills
I am confident that I have the skills and experience necessary to be successful in this role and I am eager to learn more about your company and the position.
Experience
TalentPop
Jun 2019 – Mar 2022
Remote
Senior customer Care Agent
I was delighted to see that your company is currently recruiting for a Customer Service Agent. My skills and experience are well-aligned with the job criteria, and I would like you to consider my suitability for the role.
My previous role as a Senior Customer Service Agent gave me the opportunity to experience responsibilities very similar to this position. It also emphasized the importance of meeting deadlines, independently solving problems and prioritizing tasks, and I used the time to further develop my critical skills in:
• Critical thinking
• Communication
• Customer service
I am grateful for the learning experiences I had in my previous position, and I'm ready to apply my strengths and focus on accomplishments to support your team's needs. I am excited about the upcoming challenges and the opportunity to collaborate with a new group of talented professionals.
To close, I believe that I am an excellent match for this position, and I would love the opportunity to expand on some of my career highlights and most remarkable achievements.
Sincerely,
Brian Muriithi
