Hi, I’m Brianda Velasco. I’ve spent over two years working in customer service, where I’ve gained experience in various support roles—email, chat, and phone. I thrive in environments where I can help others, solve problems, and turn a tough situation into a positive experience.
What draws me most to this field is the human connection. I love being the person customers can rely on when they’re feeling stuck or frustrated. I’m detail-oriented, organized, and quick to pick up new systems or processes. Staying calm under pressure is one of my strengths, and I adapt easily to changing situations.
When it comes to communication, I take pride in being clear, approachable, and professional. I understand how to relate to different customers and always aim to leave them feeling heard and supported. Taking ownership of my work is important to me, and I’m always ready to go the extra mile to ensure every issue gets resolved.
Experience
Foundever
Nov 2023 – Present
Cartagena, Departamento de Bolivar, COL
Senior Agent Adjudication
As a Senior Agent at Judication, I am responsible for adjudicating and reviewing customer disputes. My role involves carefully analyzing cases, ensuring that all relevant information is considered, and making fair, informed decisions based on company policies and industry standards. I work closely with customers to resolve issues efficiently while maintaining a high level of professionalism and ensuring a positive experience throughout the resolution process.
