Self-driven National Account Manager with 20+ years’ experience developing and optimizing strategic business programs that benefit customers, vendors, and cross-functional teams. Proven track record of building strong client relationships, expanding key accounts, and driving revenue growth. Passionate about launching new ventures and delivering innovative, customer-focused solutions on a national scale. Seeking an opportunity to lead the implementation of customer-centric strategies and drive business growth.
Experience
JCPenney (Commercial Solutions)
Jul 2019 – May 2025
National Account Manager
National Account Manager (September 2022-May 2025)
Developed and Implemented a new Online Voucher Program for JCPenney (launched March 2025)
Consistently exceeded sales targets last 5 years, with 20% increase year over year
Promoted to National Account Manager, overseeing strategic partnerships and revenue growth
Created new market share for JCPenney by identifying new customer segments, expanding customer outreach and programs, and implementing new processes for In-Store Events, Vouchers, Exclusive savings programs, and School-based partnerships
Expanded role to include leadership of a dedicated call center team, improving client support and service efficiency
Led the representation of the JCPenney brand at trade shows and introduced new marketing collateral to target new customers
Commercial Account Representative (July 2019-September 2022)
Achieved sales goal; +5% over plan with 34% Gross Margin by leveraging communication skills, product and program knowledge to secure new customers and grow existing customers
Conducted cold calling and lead follow-up for new customer acquisition
Cultivated new relationships with customer base Developed an informatory sales approach to better understand the customer’s needs, and tailor programs to their specific needs
Collaborated with National Account Manager on team strategy to expand and innovate voucher program
