I’m a dedicated and detail-oriented professional with experience in data entry, customer service, and account collections. I enjoy roles that require accuracy, communication, and problem-solving, and I take pride in staying organized and consistent in my work.
I’m particularly interested in these roles because they allow me to use my strengths—such as clear communication, patience, and attention to detail—to deliver results. In data entry, I enjoy working with systems and ensuring that information is accurate and up to date. In customer service, I’m passionate about helping people and resolving their concerns in a professional and friendly manner. And in account collections, I bring persistence and tact, knowing how to balance firmness with empathy to secure payments while maintaining customer relationships.
My strong sides include being dependable, tech-savvy, a fast learner, and someone who stays calm under pressure. I’m also a good team player and always open to feedback and improvement. I believe these qualities make me a great fit for roles that require responsibility, consistency, and strong communication.
Experience
Sun King Solar Company
Dec 2024 – Present
Kenya
Collections manager
Convert delinquent accounts to current customers through overdue client visits and performing collection calls.
Working with Area Business Managers and Field Sale Executives/Energy Officers to minimize default rates through follow up on delinquent customers.
Identification, reporting and investigation of suspected Fraud or tampering cases.
Escalation of any complex cases e.g. client complaint, tampering, fraud and working closet with the Fraud Management team.
Training field Agents on the key Risk processes including various collection techniques, repossession etc.
Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
Examining area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers.
Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate problems of delinquent accounts and repayments.
Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.
Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
