I have 8+ years of experience in the Customer Service industry and a formal background in media production. I have cultivated a wide range of customer service, leadership, sales, and media production abilities that are applicable to the job description you published.
I also have strong writing and verbal communication abilities, as well as exceptional time management skills that I honed while working in the customer service business. I've worked on several customer service channels, including chat, ticketing, email, and phone. I have worked with CRM systems such as Zendesk, Intercom, OCP CRM, Dynamics CRM 365, Slack, Genesys, Hubspot and much more. I have been in support roles which demonstrated my leadership skills.
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Experience
doola
Jul 2022 – Mar 2023
remote
Customer Success Associate
• Process US-based company formations and Federal Tax Identification Numbers
(EINs) for international company owners by using the State and IRS websites on a daily
basis.
• Initiated, implemented, and headed several projects within the organization.
• I provided product and corporate procedure training to six new and existing
employees, both below and beyond my level.
• Manage two VIP client portfolios, with responsibilities that include: priority answers,
priority processing times, workflows, and consulting and educating on several
company growth prospects.
• Service level agreements were met and exceeded, insights were provided at monthly
performance reviews, and areas for development and change were highlighted while
working extra.
• Project and Client Portfolio Management
