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Brittanie Martin

Independent Contractor

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Intro
Kingston, Jamaica
Public Relations & Communications
Joined March 27, 2023

Skills

Languages

English
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Native or Bilingual
About
I have 8+ years of experience in the Customer Service industry and a formal background in media production. I have cultivated a wide range of customer service, leadership, sales, and media production abilities that are applicable to the job description you published. I also have strong writing and verbal communication abilities, as well as exceptional time management skills that I honed while working in the customer service business. I've worked on several customer service channels, including chat, ticketing, email, and phone. I have worked with CRM systems such as Zendesk, Intercom, OCP CRM, Dynamics CRM 365, Slack, Genesys, Hubspot and much more. I have been in support roles which demonstrated my leadership skills.
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Experience
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doola
Jul 2022 – Mar 2023
remote
Customer Success Associate
• Process US-based company formations and Federal Tax Identification Numbers (EINs) for international company owners by using the State and IRS websites on a daily basis. • Initiated, implemented, and headed several projects within the organization. • I provided product and corporate procedure training to six new and existing employees, both below and beyond my level. • Manage two VIP client portfolios, with responsibilities that include: priority answers, priority processing times, workflows, and consulting and educating on several company growth prospects. • Service level agreements were met and exceeded, insights were provided at monthly performance reviews, and areas for development and change were highlighted while working extra. • Project and Client Portfolio Management