Brock Ondesko, Wireless Sales Representative

About

I'm a Wireless Sales Representative with 5 years of experience. I have also processed medical codes in the creation of pre-medical authorizations with the leading health - driven insurance company "Connecticut General Life Insurance Company" or Cigna for short.

Experience

Verizon Communications Wireless

Oct 2020 – Aug 2023

Litchfield, IL

Wireless Sales Representative

• Proactively engage customers to understand their wireless needs and recommend appropriate products and services offered by Verizon. • Utilize consultative selling techniques to showcase the value and benefits of Verizon's wireless products, including smartphones, tablets, data plans, accessories, and other offerings. • Demonstrate exceptional product knowledge and stay updated with the latest wireless technology trends to provide accurate information to customers. • Assist customers with account setup, upgrades, activations, and troubleshooting to ensure a seamless and positive experience. • Handle customer inquiries, complaints, and issues in a professional and timely manner, striving for customer satisfaction.

Connecticut General Life Insurance Company

May 2017 – Oct 2020

Remote, IL

Pre-Medical Authorizer

• Review and process pre-medical authorization requests submitted by healthcare providers, ensuring accuracy and completeness of information. • Verify insurance coverage and eligibility to determine the appropriate authorization requirements and guidelines. • Utilize Cigna's systems and tools to access relevant medical policies and guidelines for accurate decision-making. • Analyze medical information, including diagnosis, treatment plans, and supporting documentation, to determine the medical necessity and appropriateness of requested services. • Collaborate with healthcare providers, customers, and internal stakeholders to gather additional information or clarify authorization requests as needed.

AT&T

Feb 2015 – May 2017

Springfield, IL

Wireless Sales Representative

• Meet or exceed individual sales targets and key performance indicators (KPIs), consistently striving for excellence in sales performance. • Identify upselling and cross-selling opportunities to maximize revenue and increase customer engagement. • Stay informed about current promotions, discounts, and incentives offered by AT&T to leverage sales opportunities effectively. • Continuously educate yourself on AT&T's wireless products, services, pricing plans, and promotions to provide up-to-date and accurate information to customers. • Stay informed about industry trends, emerging technologies, and market developments related to telecommunications and wireless services. • Share knowledge and insights with team members, fostering a collaborative sales environment.

Education

Hillsboro High School

Apr 2011 – Aug 2015

Diploma, General Studies

Brock Ondesko

Wireless Sales Representative

Skills

Languages