I bring hands-on experience from high-paced environments where accuracy, organization, and customer service were essential. In my role as a Strength and Conditioning Intern, I tracked athlete performance data, recorded individualized fitness assessments, and maintained detailed program documentation—all requiring precision and consistency. My retail and gym-based roles strengthened my ability to manage transactions, input customer data, and handle high volumes of inquiries, often multitasking while maintaining accuracy and professionalism. I’ve routinely collaborated with cross-functional teams, followed structured protocols, and ensured timely processing of orders and account updates—skills directly transferable to remote data entry and administrative work.
Experience
The Vitamin Shoppe
May 2025 – Present
Key Holder
- Ensure all operational procedures and security protocols were followed.
- Provide leadership support by overseeing daily store functions in the absence of management.
- Deliver exceptional customer service by offering product knowledge, supplement guidance, and wellness solutions tailored to individual needs.
- Process transactions accurately, handled returns, and ensured proper cash handling procedures at the register.
- Assist with inventory management, including restocking shelves, performing cycle counts, and supporting inventory audits.
- Met or exceeded individual and store sales goals through upselling, product bundling, and membership promotions.
- Respond to customer inquiries and resolved issues in a professional, timely manner.
- Collaborate with store leadership on visual merchandising, promotional displays, and store events to drive sales and engagement.
Planet Fitness
Jul 2021 – Feb 2024
Assistant Manager
- Supported over 200+ gym members weekly, assisting with equipment guidance, account inquiries, and club navigation.
- Cultivated a welcoming and inclusive gym culture, assisting members with workout tips and basic guidance.
- Maintained facility cleanliness and helped ensure safety protocols and hygiene standards were upheld.
- Conducted facility tours, managed member sign-ups, and promoted class offerings and personal training packages.
- Delivered exceptional service while resolving customer concerns and inquiries professionally.
- Frequently collaborated with trainers to cross-sell training services and boost retention.
