Bruna Mattos

Message

Intro

Dumont, United States

Studied Criminal Justice at Fitchburg State College

Studied Criminal Justice at Mount Wachusett Community College

Joined May 15, 2025

Skills

Languages

English

Native or Bilingual

Portuguese

Native or Bilingual

About

Criminal Justice graduate with a Bachelor's degree and a strong foundation in psychology. Over 6 years of experience in customer service and team collaboration, with additional hands-on experience in social work through an internship at the Massachusetts Department of Children and Families. Proven ability to process cases with meticulous attention to detail, implement strategic initiatives (e.g., sales growth), and communicate effectively across languages and teams. Fluent in Portuguese and English, with a passion for helping others and working in diverse environments.

Experience

Darden

Jan 2019 – Jun 2024

New York City

Waitress

Accurately processed up to $5,000 in daily cash and credit transactions, ensuring 100% accuracy in daily cash drawer balancing. ● Collaborated with a team of 10+ staff members to maintain a clean, organized dining room during peak hours, increasing seating turnover by 15%. ● Developed and implemented an upselling strategy focused on pairing meals with beverages, increasing average ticket sales by 20% over a 3-month period. ● Consistently met demanding schedule requirements, including evenings, weekends, and holidays, maintaining top performance and availability for last-minute shift changes. ● Built strong customer relationships, resulting in a 90% positive feedback rate from customers and contributing to a 10% increase in repeat business.

Education

Fitchburg State College

Aug 2020 – May 2022

Bachelor's, Criminal Justice

Mount Wachusett Community College

Sep 2018 – May 2020

Associate's , Criminal Justice