Criminal Justice graduate with a Bachelor's degree and a strong foundation in psychology. Over 6 years
of experience in customer service and team collaboration, with additional hands-on experience in social
work through an internship at the Massachusetts Department of Children and Families. Proven ability to
process cases with meticulous attention to detail, implement strategic initiatives (e.g., sales growth), and
communicate effectively across languages and teams. Fluent in Portuguese and English, with a passion
for helping others and working in diverse environments.
Experience
Darden
Jan 2019 – Jun 2024
New York City
Waitress
Accurately processed up to $5,000 in daily cash and credit transactions, ensuring 100% accuracy
in daily cash drawer balancing.
● Collaborated with a team of 10+ staff members to maintain a clean, organized dining room during
peak hours, increasing seating turnover by 15%.
● Developed and implemented an upselling strategy focused on pairing meals with beverages,
increasing average ticket sales by 20% over a 3-month period.
● Consistently met demanding schedule requirements, including evenings, weekends, and holidays,
maintaining top performance and availability for last-minute shift changes.
● Built strong customer relationships, resulting in a 90% positive feedback rate from customers and
contributing to a 10% increase in repeat business.