User's Cover Picture
User's avatar

Bruna Mattos

Message
Intro
Dumont, United States
Studied Criminal Justice at Fitchburg State College
Studied Criminal Justice at Mount Wachusett Community College
Joined May 15, 2025

Skills

Languages

English
-
Native or Bilingual
Portuguese
-
Native or Bilingual
About
Criminal Justice graduate with a Bachelor's degree and a strong foundation in psychology. Over 6 years of experience in customer service and team collaboration, with additional hands-on experience in social work through an internship at the Massachusetts Department of Children and Families. Proven ability to process cases with meticulous attention to detail, implement strategic initiatives (e.g., sales growth), and communicate effectively across languages and teams. Fluent in Portuguese and English, with a passion for helping others and working in diverse environments.
Experience
User avatar
Darden
Jan 2019 – Jun 2024
New York City
Waitress
Accurately processed up to $5,000 in daily cash and credit transactions, ensuring 100% accuracy in daily cash drawer balancing. ● Collaborated with a team of 10+ staff members to maintain a clean, organized dining room during peak hours, increasing seating turnover by 15%. ● Developed and implemented an upselling strategy focused on pairing meals with beverages, increasing average ticket sales by 20% over a 3-month period. ● Consistently met demanding schedule requirements, including evenings, weekends, and holidays, maintaining top performance and availability for last-minute shift changes. ● Built strong customer relationships, resulting in a 90% positive feedback rate from customers and contributing to a 10% increase in repeat business.
Education
User avatar
Fitchburg State College
Aug 2020 – May 2022
Bachelor's, Criminal Justice
User avatar
Mount Wachusett Community College
Sep 2018 – May 2020
Associate's , Criminal Justice