Bryan Dilbert Johnson, Interpreter

About

Hello, my name is Bryan Dilbert Johnson, and I currently reside in Honduras. Over the past seven years, I have built a career in the Customer Service Industry, taking on roles such as Agent, Analyst, Team Lead, Trainer, and eventually Assistant Training Manager. I have always gravitated toward roles that allow me to help people and make a meaningful difference. For more than three years, I worked on a campaign that provided on-screen phone captions for individuals who were hearing impaired, a service subsidized by the U.S. Government. Currently, I have been working as a freelance HIPAA-certified medical interpreter for over a year, which brings me immense joy. It is incredibly fulfilling to know that I am supporting medical professionals in their mission to help others.

Experience

Language Line

Oct 2024 – Present

Roatan, Honduras

Medical Interpreter L4

Live call interpretation for Banks throughout the United States. Live call interpretation for medical institutions for patient interactions via phone.

TELEPERFORMANCE

Oct 2021 – Sep 2024

Tegucigalpa, Honduras

Assistant Trainng Manager

• Established structure of the department and operational procedures put in place in order to achieve an 85% pass rate defined as regional goal. • In 3 years,we certified more than 3000 customer service reps, which was an 87% success rate. • Trainer Certification was streamlined with a basic learning program to be completed in 60 days including first co-facilitation. • Adept at using O365 apps Excel for pivot tables and graphs to handle big data analysis and PowerPoint to present results. • Lean six sigma basic principles used to streamline different processes eliminating waste and allowing the team to work more efficiently.

Education

Latin University of Costa Rica

May 2008 – Jan 2012

Bachelor, Computer Systems Engineering

Bay Island Technical Institute

Feb 2005 – Nov 2007

Technician, Computer Science (Hardware/Software maintenance)

Bryan Dilbert Johnson

Interpreter

Skills

Languages