I have over six years of experience working as a Customer Service representative, Telemarketing, Lead Generation, Email/Chat support, Account managing, Telemarketer/Sales, Talent Sourcer, Sourcing Supervisor and as part of a management team for several different BPO companies. I have a perfect set of offices at home, with a fixed line for the internet and computer to function everything correctly. If the situation requires, I can handle several tasks simultaneously and am always keen on handling new projects. I can communicate with clients, employees, and senior officials in an efficient manner. Here are some of the responsibilities I've held for the past few years:
- Experience in customer relations(handling customer concerns and requests)
- Exceptional talent for ensuring customer satisfaction (handling escalated calls for the frontline agents)
- Excellent written and verbal skills in English (handles email and phone)
- Experience in training new employees
