I am a professional Customer Support Manager and virtual assistant with English as my native language. I have worked for 5+ years as a customer service representative/manager with an outstanding communication, relationship-building, influencing skills; building customer relationships which inspires easy communication and loyalty.
Experience
CryptoHopper
Jan 2021 – Present
Remote Europe Customer Support Manager
All things customer support, Technical Support, User’s Account Management, Discord moderation, payment processing, subscription/ account activation. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Manage large amounts of emails/tickets and chats in a timely manner.
