Bundus Okafor, Professional Customer Service Agent, Virtual Assistant & Data Entry Specialist With Extra Web Skills

About

I naturally love to help people. I am good in customer service, virtual assistance, date entry, and a hand full of web design and development languages.

Experience

PaidPoints

Jan 2019 – Jan 2023

Admin & Customer Success Manager

Answered support tickets from over 17,000 customers. Sent welcome, and occasional promotional emails. Arranged and organized records by demographic information for easy business analytics using Microsoft Excel. Compiled statistical information for monthly reports and closed terminated records. Ensured and verified that tasks were completed properly. Processed withdrawals. Ensured proper security of the system. Monitored the overall usage of the system to prevent user misuse.

dbundus

Jan 2014 – Jan 2019

Blogger / Data Entry

Wrote 356 top-notch, well researched articles optimized for search engines and targeted to a specific niche audience. Answered reader questions and replied to complementary comments in under 5 minutes each on average. Analyzed traffic statistics to see which traffic sources was performing better, and focus more on that particular traffic source for more traffic. Used Keyword research tools to analyze and find the less competitive keywords for article titles that will drive more traffic.

AfriHub

Jan 2013 – Jan 2014

Data Entry Specialist

Updated and alphabetized records for 130+ customers and employees 5 days per week Processed over 3,000 customer orders per month, including payment logs and refunds Collaborated with various schools to improve the popularity of the company, resulting in a 27% popularity increase Upgraded to 100% computer-based ordering and payment processing, leading to a 51% reduction in manual work Supported additional functions in administrative, payroll, and reception areas Overhauled fling systems by upgrading to digital online systems, saving 22 monthly hours in repetitive manual input

Education

University (U.N.N)

Nov 2009 – Dec 2013

3 years study and experience, no graduation, Health Education

St. John Cross Seminary

Jan 2002 – Dec 2006

High School, Moral Training and Discipline For Semnarians, Literature, English, Mathematics, Biology, Economics, Science, Arts, Health and Physical Education, Religion