Burakhan Yıldız, Japanese Major

About

I completed my high school education in North Carolina, USA. After spending three and a half years in the USA, I made a return to Turkey with superb English language skills. I have always had an interest in Japanese culture. As a result, I majored in Japanese Language and Literature at Ankara University. During my education, I was a part of the multilateral exchange program at Bunkyo Gakuin University in Tokyo, Japan. Now as a highly motivated individual, I focus on supporting cross-functional teams to increase customer satisfaction through process improvements. I am a respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. I can prioritize and multi-task with the ability to meet deadlines without compromising quality. I am also in the process of getting my CAPM( Certified Associate in Project Management) certification.

Experience

TUI

Apr 2019 – Present

Sarigerme

Shift Leader - Service Rep

Controlled shifts at the airport; Filed incident reports and handled inappropriate behaviors to document problems and disturbances; Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest service.

TUI

Apr 2019 – Apr 2020

Dalaman

Airport Service Rep

Greeted passengers upon arrival and aided them in finding the correct area; Liaised with airport personnel on any problems regarding guests; Made special flight arrangements, last-minute flight changes for guests, special VIP arrangements; A passion for providing great service.

Bunkyou Gakuin University

Aug 2016 – Aug 2017

Tokyo

Language Tutor

Tutored students on English grammar and proper pronunciation of English words both in person and virtually; Compiled lesson plans, lists of reading materials based on students’ needs; Conducted conversations with students in English to foster language fluency; Developed exercises targeting common grammar and pronunciation difficulties for native Japanese speakers; Provided constructive feedback regarding students’ performance and language levels.

Education

Ankara University

Jan 2011 – Jan 2018

Bacholar of Arts, Japanese Language and Literature

Bunkyou Gakuin University

Jan 2016 – Jan 2017

Japanese

Knightdale High School

Jan 2007 – Jan 2010

Burakhan Yıldız

Japanese Major

Languages