I am an Administrative assistant who is highly organized and detail-oriented professional with years of experience in data entry and analysis, customer service, and management. I Adept at handling large volumes of information with accuracy, optimizing business operations, and delivering excellent customer experiences. Strong abilities with a background in team coordination, budget allocation, and strategic planning. Passionate about process improvement and ensuring efficiency in both administrative and customer-facing roles. Adaptable and results-driven, with a track record of successfully managing tasks in fast-paced environments.
Experience
Aidshealthcare foundation
Nov 2020 – Jan 2024
Lusaka Zambia
Data entry
• Entered and maintained client data in the system.
• Generated reports based on input data and delivered PowerPoint presentations on clinic growth.
• Monitored and evaluated implemented policies, analyzing their effectiveness and suggesting improvements.
• Managed the department's monthly budget.
• Conducted client satisfaction calls to gather feedback on clinic services.
• Negotiated with clinic administrators to advocate for client-friendly policies.
• Processed large volumes of data accurately and efficiently for a high-profile client.
• Cross-referenced data entry information to ensure accuracy.
Immigration Department
Nov 2017 – Aug 2020
Lusaka Zambia
Immigration officer
• Managed and processed over 100 immigration cases per week, ensuring timely and accurate completion.
• Collaborated with cross-functional teams to streamline the visa application process.
• Provided excellent customer service to immigrants, addressing inquiries and concerns promptly and professionally.
• Managed the entry and exit of individuals into and out of the country.
• Handled visa payments and processed visa applications.
• Prioritized customer service by welcoming visitors and providing assistance during their stay, including recommending tourist attractions and navigating the country.
• Conducted interviews with visa applicants.
