I am a customer service professional with experience in the BPO industry, specializing in email, phone, and chat support. I take pride in delivering exceptional service by effectively communicating, resolving customer concerns, and ensuring a positive experience in every interaction.
My work interests revolve around problem-solving, customer engagement, and process improvement. I enjoy working in dynamic environments where I can enhance customer satisfaction while optimizing workflows for efficiency.
My strong sides include excellent communication skills, adaptability, and a keen attention to detail. I thrive under pressure, quickly learning new systems and processes while maintaining professionalism and empathy. My ability to multitask and collaborate with teams allows me to consistently meet and exceed performance goals.
Experience
CBE
Dec 2021 – Feb 2025
BGC, Taguig
Escalation
In this role, I serve as the primary financial point of contact for Verizon customers, providing critical support in managing their accounts. My responsibilities include:
Assisting with Payment Arrangements: I help customers set up tailored payment arrangements, ensuring that their financial needs are met while maintaining service continuity.
Service Reconnection Support: I guide customers through the process of reconnecting their service, providing clear instructions and resolving any financial barriers promptly.
Financial Analysis & Accuracy: I monitor billing cycles, reconcile account details, and analyze financial data to ensure all transactions are accurate and compliant with industry standards.
Customer Communication: I maintain effective and empathetic communication with customers, addressing concerns and providing clear, actionable advice on managing their Verizon accounts.
