Caio Ferreira

Customer Support Specialist

Message

Intro

São Paulo, Brazil

Studied Language (Portuguese-English) at University of Sao Paulo

Studied at ETEC Guaracy Silveira

Consumer Services

Joined September 18, 2022

Skills

Languages

Portuguese

Native or Bilingual

English

Fluent

Spanish

Fluent

French

Basic

About

Focused and energetic professional experienced in call center operations and remote support. Fluent in three languages. Committed to delivering solutions, handling complaints, resolving issues and improving the customer experience.

Experience

Nubank

Feb 2020 – May 2022

São Paulo, Brazil

Virtual Support Representative

Providing support via email and instant messaging apps to resolve installation errors, user issues and any other technical problems. Recognizing and reporting unknown errors to the development team. Providing feedback to client complaints, ensuring resolution and improvement.

Nubank

Jun 2019 – Feb 2020

São Paulo, Brazil

Customer Support Representative

Responding customer phone calls to provide technical assistance. Identifying customer needs and guiding them to use specific features of the website or app. Analyzing and reporting system malfunctions.

Embratel

Sep 2017 – Apr 2019

São Paulo, Brazil

Telesales Agent

Contacting potential or existing clients to inform about mobile products and services, with the main goal to achieve the company sales quota. Documenting calls and sales. Updating client records in the database.

Education

University of Sao Paulo

Feb 2016 – Nov 2020

Bachelor, Language (Portuguese-English)

ETEC Guaracy Silveira

Feb 2013 – Nov 2015

High School

General

Job Categories

Help & Support

General

Job Categories

Help & Support

Caio Ferreira

Customer Support Specialist

Skills

Languages