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Candice Kelly

Driven service-minded individual who performs tasks effectively and efficiently.

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Intro
Kingston, Jamaica
Studied HSDE at HEART TRUST NTA
Studied Restaurant Service, Customer Service at Kettering Skills Training Centre
Joined November 9, 2021

Skills

Languages

English
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Fluent
About
I'm a well groomed and professional individual with experience in top tier customer service.
Experience
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Ocean Coral Spring
Dec 2021 – Oct 2022
Falmouth, Trelawny
Waitress
-Take and serve orders for food and beverages while ensure that customers are satisfied in the dining room. -Clean and Restock Service Areas. Meet and Great customers
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TELEPERFOMANCE
Oct 2020 – Feb 2021
Montego Bay, St. James
Customer Service Chat/Email Representative
-Respond to customers in a timely manner to identify and resolve issues. -Provide swift and accurate solutions and troubleshoot technical issues regarding online merchandise, orders, product questions and general inquiries via email and chat. -Resolve Payment Issues and issue refunds and discounts. -Contribute to team effort by accomplishing related results as needed.
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Zoetry Wellness and Spa
Nov 2018 – Mar 2020
Montego Bay, St. James
Waitress/Barista
-Meet and Greet Guests and take orders and serve food and beverages to guests in a professional manner. -Perform consistent checks with guests to ensure satisfaction and address complaints swiftly. -Provide service in special events such as weddings, parties, private dinners etc. and upsell wines and other specialties. -Prepare and serve different styles of coffees and teas.
Education
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HEART TRUST NTA
Sep 2021 – Jun 2023
CSEC English Language (Grade 1), CSEC Information Technology (Grade 2), City and Guilds Mathematics (Stage 3), HSDE
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Kettering Skills Training Centre
Jan 2017 – Dec 2017
NVQ-J Level 2 in Food and Beverage Service, Restaurant Service, Customer Service