I'm a well groomed and professional individual with experience in top tier customer service.
Experience
Ocean Coral Spring
Dec 2021 – Oct 2022
Falmouth, Trelawny
Waitress
-Take and serve orders for food and beverages while
ensure that customers are satisfied in the dining room.
-Clean and Restock Service Areas.
Meet and Great customers
TELEPERFOMANCE
Oct 2020 – Feb 2021
Montego Bay, St. James
Customer Service Chat/Email Representative
-Respond to customers in a timely manner to identify
and resolve issues.
-Provide swift and accurate solutions and troubleshoot
technical issues regarding online merchandise, orders,
product questions and general inquiries via email and
chat.
-Resolve Payment Issues and issue refunds and
discounts.
-Contribute to team effort by accomplishing related
results as needed.
Zoetry Wellness and Spa
Nov 2018 – Mar 2020
Montego Bay, St. James
Waitress/Barista
-Meet and Greet Guests and take orders and serve food
and beverages to guests in a professional manner.
-Perform consistent checks with guests to ensure
satisfaction and address complaints swiftly.
-Provide service in special events such as weddings,
parties, private dinners etc. and upsell wines and other
specialties.
-Prepare and serve different styles of coffees and teas.
Education
HEART TRUST NTA
Sep 2021 – Jun 2023
CSEC English Language (Grade 1), CSEC Information Technology (Grade 2), City and Guilds Mathematics (Stage 3), HSDE
Kettering Skills Training Centre
Jan 2017 – Dec 2017
NVQ-J Level 2 in Food and Beverage Service, Restaurant Service, Customer Service