Candice Kelly

Driven service-minded individual who performs tasks effectively and efficiently.

Message

Intro

Kingston, Jamaica

Studied HSDE at HEART TRUST NTA

Studied Restaurant Service, Customer Service at Kettering Skills Training Centre

Joined November 9, 2021

Skills

Languages

English

Fluent

About

I'm a well groomed and professional individual with experience in top tier customer service.

Experience

Ocean Coral Spring

Dec 2021 – Oct 2022

Falmouth, Trelawny

Waitress

-Take and serve orders for food and beverages while ensure that customers are satisfied in the dining room. -Clean and Restock Service Areas. Meet and Great customers

TELEPERFOMANCE

Oct 2020 – Feb 2021

Montego Bay, St. James

Customer Service Chat/Email Representative

-Respond to customers in a timely manner to identify and resolve issues. -Provide swift and accurate solutions and troubleshoot technical issues regarding online merchandise, orders, product questions and general inquiries via email and chat. -Resolve Payment Issues and issue refunds and discounts. -Contribute to team effort by accomplishing related results as needed.

Zoetry Wellness and Spa

Nov 2018 – Mar 2020

Montego Bay, St. James

Waitress/Barista

-Meet and Greet Guests and take orders and serve food and beverages to guests in a professional manner. -Perform consistent checks with guests to ensure satisfaction and address complaints swiftly. -Provide service in special events such as weddings, parties, private dinners etc. and upsell wines and other specialties. -Prepare and serve different styles of coffees and teas.

Education

HEART TRUST NTA

Sep 2021 – Jun 2023

CSEC English Language (Grade 1), CSEC Information Technology (Grade 2), City and Guilds Mathematics (Stage 3), HSDE

Kettering Skills Training Centre

Jan 2017 – Dec 2017

NVQ-J Level 2 in Food and Beverage Service, Restaurant Service, Customer Service