Carla Banzon, Virtual Assistant - Customer Service & Lead Generation

About

I am a bachelors degree holder in business administration and I have been in the customer service industry for more than 15 years. This said, I am passionate about making a positive impact to customers in need. I'm equipped with skills and abilities in customer handling that has been polished by in-depth training and experiences that enables me to navigate tough customer situations effectively. If you want a well-experienced professional who is flexible with tasks, reliable, willing to learn, and easy to communicate and work with, hire me! :)

Experience

Spring Media (Colorado, USA)

Oct 2022 – Present

Remote

VA - Lead Generation Specialist

Help manage marketing efforts in building a pipeline of leads to meet business plans, quotas and company objectives. - Research and maintain lead generation database. - Develop a strong knowledge of the company’s products and services in order to facilitate the sales process. - Manage email marketing to key clients and prospects. - Contact prospects to qualify leads. - Manage/Organize calendar bookings. - Provide accurate and timely information to management.

Comdata France

May 2022 – Sep 2022

Paris, France

CUSTOMER SERVICE AGENT

- Manage incoming and outgoing calls, professional email and chat. - Handle general information requests: basic questions regarding dealerships location, cars, options, warranty, etc. - Update relevant databases, and customer records - Handle simple complaints up to a certain level of complexity.

Education

University of San Carlos

Apr 2000 – Mar 2005

Business Administration, Marketing

Carla Banzon

Virtual Assistant - Customer Service & Lead Generation

Skills

Languages