I am a bachelors degree holder in business administration and I have been in the customer service industry for more than 15 years. This said, I am passionate about making a positive impact to customers in need. I'm equipped with skills and abilities in customer handling that has been polished by in-depth training and experiences that enables me to navigate tough customer situations effectively. If you want a well-experienced professional who is flexible with tasks, reliable, willing to learn, and easy to communicate and work with, hire me! :)
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Experience
Spring Media (Colorado, USA)
Oct 2022 – Present
Remote
VA - Lead Generation Specialist
Help manage marketing efforts in building a pipeline of leads to
meet business plans, quotas and company objectives.
- Research and maintain lead generation database.
- Develop a strong knowledge of the company’s products and
services in order to facilitate the sales process.
- Manage email marketing to key clients and prospects.
- Contact prospects to qualify leads.
- Manage/Organize calendar bookings.
- Provide accurate and timely information to management.
Comdata France
May 2022 – Sep 2022
Paris, France
CUSTOMER SERVICE AGENT
- Manage incoming and outgoing calls, professional email and
chat.
- Handle general information requests: basic questions regarding
dealerships location, cars, options, warranty, etc.
- Update relevant databases, and customer records
- Handle simple complaints up to a certain level of complexity.