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Carla Banzon

Virtual Assistant - Customer Service & Lead Generation

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Intro
Paris, France
VA - Lead Generation Specialist at Spring Media (Colorado, USA)
Studied Marketing at University of San Carlos
Retail
linkedin.com/in/carla-banzon
Joined November 6, 2022

Skills

Languages

English
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Native or Bilingual
Tagalog
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Native or Bilingual
About
I am a bachelors degree holder in business administration and I have been in the customer service industry for more than 15 years. This said, I am passionate about making a positive impact to customers in need. I'm equipped with skills and abilities in customer handling that has been polished by in-depth training and experiences that enables me to navigate tough customer situations effectively. If you want a well-experienced professional who is flexible with tasks, reliable, willing to learn, and easy to communicate and work with, hire me! :)
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Experience
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Spring Media (Colorado, USA)
Oct 2022 – Present
Remote
VA - Lead Generation Specialist
Help manage marketing efforts in building a pipeline of leads to meet business plans, quotas and company objectives. - Research and maintain lead generation database. - Develop a strong knowledge of the company’s products and services in order to facilitate the sales process. - Manage email marketing to key clients and prospects. - Contact prospects to qualify leads. - Manage/Organize calendar bookings. - Provide accurate and timely information to management.
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Comdata France
May 2022 – Sep 2022
Paris, France
CUSTOMER SERVICE AGENT
- Manage incoming and outgoing calls, professional email and chat. - Handle general information requests: basic questions regarding dealerships location, cars, options, warranty, etc. - Update relevant databases, and customer records - Handle simple complaints up to a certain level of complexity.
Education
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University of San Carlos
Apr 2000 – Mar 2005
Business Administration, Marketing