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Carla Larson

Customer Success/Support Specialists

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About
Customer-focused professional with demonstrated success building positive client relationships and strategizing improvement initiatives across dynamic, fast-paced environments. Proven talent assessing, interpreting, and meeting client needs, and capacity to communicate complex information in easy-to-understand formats to deliver a positive customer experience. Experience analyzing data and feedback to identify areas for improvement and optimization opportunities to boost performance, as well as ability to collaborate across diverse stakeholders to define client goals, mitigate risks, and strategize action plans. Quick-learning team-player, with time management skills to prioritize remote work activities, focused on continuous learning and exceeding organizational goals.
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Clear Capital
Sep 2021 – Oct 2022
Remote
Customer Success Manager
Lead customer onboarding and product usage adoption Built and nurtured strong relationships with several top strategic accounts with an ARR ~$10 million Presented monthly business reviews to discuss company performance, opportunities as well as promote new volume growth thought both existing and newly launched products Prepared and presented QBRs to peer groups and executive leaders Partnered with internal stakeholders to ensure alignment and resolve customer concerns Monitored customer’s financial performance to proactively mitigate negative financial impact Advised on operational procedures to reduce manual efforts and drive down operational costs Worked with Development partners on platform integration support and technical enhancement needs Documented, tracked and resolved all account level opportunities and needs via Salesforce cases