Customer-focused professional with demonstrated success building positive client relationships and strategizing improvement initiatives across dynamic, fast-paced environments. Proven talent assessing, interpreting, and meeting client needs, and capacity to communicate complex information in easy-to-understand formats to deliver a positive customer experience. Experience analyzing data and feedback to identify areas for improvement and optimization opportunities to boost performance, as well as ability to collaborate across diverse stakeholders to define client goals, mitigate risks, and strategize action plans. Quick-learning team-player, with time management skills to prioritize remote work activities, focused on continuous learning and exceeding organizational goals.
Experience
Clear Capital
Sep 2021 – Oct 2022
Remote
Customer Success Manager
Lead customer onboarding and product usage adoption
Built and nurtured strong relationships with several top strategic accounts with an ARR ~$10 million
Presented monthly business reviews to discuss company performance, opportunities as well as promote new volume growth thought both existing and newly launched products
Prepared and presented QBRs to peer groups and executive leaders
Partnered with internal stakeholders to ensure alignment and resolve customer concerns
Monitored customer’s financial performance to proactively mitigate negative financial impact
Advised on operational procedures to reduce manual efforts and drive down operational costs
Worked with Development partners on platform integration support and technical enhancement needs
Documented, tracked and resolved all account level opportunities and needs via Salesforce cases