I'm passionate about roles that combine problem-solving, relationship management, and continuous improvement. I enjoy working in fast-paced, customer-focused environments where I can:
Be the voice of the customer internally
Collaborate cross-functionally to drive better service
Contribute to scalable processes
Support and mentor others on the team
I’m especially motivated by opportunities to simplify the customer experience, increase loyalty, and make sure no issue goes unresolved.
Experience
Beautypass
May 2022 – Present
Miami (Remote)
Customer Success Manager
I lead the customer support team, ensuring high-quality service across all channels. I oversee day-to-day operations, manage escalations, and drive process improvements to enhance the overall customer experience. I’m also responsible for training and onboarding new team members, equipping them with the tools and knowledge needed to deliver consistent, professional support.
