Carlos Fallas

Publicis Groupe

Nov 2019 – Present

Costa Rica

Account Manager

As an Account Manager my responsibilities include the following: Account Maintenance: Being in charge of Quality assurance of ad campaigns Campaign Creation: the creation of trafficking of the above mentioned campaigns Coordination: Being a point of contact between the strategy and the investment team Data Entry and Reporting: Ensuring the proper reporting of the campaign Quality Assurance.

Thrasio

Jun 2021 – Sep 2022

Fully Remote

Defense Coordinator

As a coordinator my responsibilities included: Data Entry: retrieving information from a Data Source and delivering it to different platform where our client would have visibility. Ticket Creation and Closure: opening cases to delivered the previously mentioned data. Communication: Being the point of contact between two teams, providing real time analysis of data. Coordination: Assigning tasks to our side of the team, these tasks would be either requests from our client, or proactive checks we would do in their accounts.

Amazon

Sep 2017 – Nov 2019

San Jose Costa Rica

Workforce Analyst.

As a Workforce Analyst my responsibilities included: Data entry: Retrieve information from a Data Source and delivering it to excel, in order to create forecasts, and create business plans for mid term. Coordination: I was the point of contact between Upper Management and the operation, with my skills, we would ensure a constant and clean flow of tasks would be delivered to the front end Specialist. Ticket Management: as a reactive measure, the operation would have the possibility to create tickets and the Workforce Analyst would be the one to handle, troubleshoot and solve them.

Skills