Carlos Gutierrez

I'm a highly skilled bilingual professional. I'm a bilingual customer service and virtual assistant agent.

Message

Intro

Diriamba, Nicaragua

Studied Industrial engineering at Universidad Centroamericana

Consumer Services

Joined May 20, 2024

Skills

Languages

Spanish

Native or Bilingual

English

Fluent

Portuguese

Basic

About

Hello there, I'm a highly skilled bilingual professional. As a native Spanish speaker and fluent English speaker, I excel in providing exceptional customer service and virtual assistance. My goal is to ensure your satisfaction and exceed your customers' expectations. My expertise includes: Customer Service: I have a proven track record of delivering top-notch customer support, both through email and phone channels. I possess strong communication skills and the ability to empathize with customers to address their concerns effectively. Virtual Assistance: I offer comprehensive virtual assistance services, ranging from email and phone support to managing appointments and data entry tasks. I am proficient in Microsoft Excel and Office Suite, enabling me to handle various administrative and organizational responsibilities. My key strengths lie in my teamwork mindset, empathy towards customers, and commitment to excellence in every task I undertake. I look forward to leveraging my skills and experience to contribute to your success. Let's work together to provide exceptional service and achieve outstanding results. Feel free to reach out to discuss how I can support your specific needs!

Experience

Hawm Law

Jan 2023 – Jan 2024

Remote

Receptionist

Divino Nino Pediatrics

Feb 2022 – Oct 2022

Remote

Customer support and intake

Education

Universidad Centroamericana

Jan 2018 – Jun 2023

Engineer, Industrial engineering