I am an experienced customer service professional with five years in the BPO industry, specializing in chat, email, and call support. Throughout my career with companies like PayPal, AT&T, Expedia, and LegalZoom, I have successfully handled customer inquiries, billing concerns, technical troubleshooting, and order tracking. My strong written and verbal communication skills allow me to engage professionally with customers, ensuring clarity and efficiency in every interaction. Additionally, I am highly tech-savvy, with proficiency in platforms such as Zendesk, Shopify, Trello, and various CRM tools, enabling me to navigate customer service systems with ease. I thrive in fast-paced environments, excelling at multitasking and time management while maintaining a customer-focused approach. My problem-solving skills, adaptability, and commitment to delivering excellent customer experiences make me a strong fit for the Chat Agent role.
