CAROLINA CABALLERO

customer specialist

Message

Intro

Porto Alegre, Brazil

Studied Social communication, publicity and advertisement at University Catholic

Hospitality

Joined August 23, 2023

Skills

Languages

English

Fluent

Spanish

Native or Bilingual

Portuguese

Native or Bilingual

Italian

Basic

About

I am an ex-crew member, was working on board 5-star cruise lines for 11 years. I have strong experience with Hospitality, customer services, and travel consultant. I speak Portuguese, English, Spanish, and Italian.

Experience

Influx Service

Jun 2022 – Jul 2023

remote

Customer Service Specialist

Delivering proactive and immediate support to customers anytime on the channel of their choice — phone, email, text, chat,

Royal Caribbean Cruise Line

May 2014 – Dec 2018

USA

Shorex - Tours

As a Shorex Staff, I was promote, explain, and sell excursion tours and packages to our guests. I was assigned to different venues on board or on shore and answered guest inquiries regarding tour sales, tour refunds, and general port and ship information

Education

University Catholic

Mar 1999 – Feb 2003

Bachelor , Social communication, publicity and advertisement