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Carolina Chaves

Customer Service Oriented

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Intro
Johannesburg, South Africa
Studied Hospitality at Cornell university
Studied Tourism and Hospitality at Unicentro Newton Paiva
Hospitality
Joined June 7, 2023

Skills

Languages

English
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Fluent
Portuguese
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Native or Bilingual
French
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Advanced
Spanish
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Basic
Italian
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Basic
About
Hardworking and energetic; flexible; adapt easily to change of environment and work schedule. Maintain essential guest skills providing excellence of service. Personable with a positive attitude; interface effectively with guests, co-workers and subordinates.
Experience
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Silversea Cruises
Mar 2018 – Apr 2023
Worlwide
Senior Accountant
Assist the Financial Officer in providing professional accountable financial office guest and Crew accounting, Payroll and Crew Welfare finances, as well help to manage onboard clearance and immigration. Train and monitor the night auditor, oversee all Fidelio postings and refunds, conduct random audits, complete all necessary reports, manage cash advances and other payroll duties as well as auditing office auditing concessionaires and hotel inventory. Take overall responsibility for passenger and crew visa's requirements and customs clearance, Payroll administration in liaison with corporate office Cash book preparation under supervision of Finance Officer, Cycle counts of marine and F&B inventories onboard in liaison with Superintendent and corporate office and Assist the Financial Officer in voyage close tasks and MXP preparation.
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Silversea Cruises
Nov 2018 – Dec 2019
Worldwide
Senior Receptionist
Ensure the ultimate guest experience onboard vessels by aiding effective communication of information through all departments; Act as central point of reference for shipboard information and services offered to guests; Assist Guests with routine queries and where possible, provide resolution to problems; Ensure appropriate follow up on guest issues. Ensure that the reception unit runs efficiently, and that all reception duties are attended to. Responsible for supervising the receptionists on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
Education
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Cornell university
Jun 2016 – Jun 2018
ster Certificate in Hospitality Management, Hospitality
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Unicentro Newton Paiva
Jan 2004 – Jan 2008
Bachelor Degree, Tourism and Hospitality