I am a strong team player interested in challenge myself learn and put my experience and knowledge on the continuous improvement on the company
Experience
OTD AMERICAS
Oct 2023 – Present
Bogota, Colombia
Training and quality lead
• Designed and implemented training modules for onboarding and continuous learning.
• Facilitated workshops to improve customer service and policy compliance.
• Monitored call quality via audits and KPIs; provided regular feedback.
• Analyzed performance data to identify improvement opportunities.
• Collaborated with the rest of the leadership to align training strategies with business goals.
• Team management
