Carolyn Galendez, Airbnb Virtual Assistant

About

I am a self-starter and a detail-oriented problem solver that will go above and beyond to ensure everything is taken care of. I never stop exposing myself to new learnings or crash courses that could help me enhance the skills and capabilities I had now. I am confident in my ability and skills to come up with standard quality, and productivity output and ensure client's satisfaction with excellence and efficiency.

Experience

American Realty of Captiva

Jan 2020 – Jan 2021

Captiva Florida USA

Virtual Administrative Assistant ( Airbnb )

* Creates a property listing with accurate descriptions and photos. * Maintained the property listing by updating essential information. * Confirming booking requests and send welcome messages. * Creates a comprehensive house rules document. * Answering queries before and after the check-in. * Making sure guests have a smooth check-in. * Share the accurate address and route to the property. * Track cancellation requests over the phone and updates the calendar. * Making sure guests leave reviews and handle negative reviews. * Track rescheduling requests and delayed arrivals. * Keep the guests informed about any urgent information – like a new construction starting next to the property.

Makati Development Corporation

Jan 2014 – Jan 2019

Philippines

Administrative Assistant

* Carrying administrative duties such as filing, typing, copying, binding, scanning. * Organising travel arrangements for senior managers. * Writing letters and emails on behalf of other office staff. * Booking conference calls, rooms, taxis, couriers, hotels. * Processing expenses sheets and invoices. * Monitoring stationary levels and ordering office supplies. * Covering the reception desk when required. * Maintaining computer and manual filing systems. * Provide information to internal colleagues or external enquirers. * Handling sensitive information in a confidential manner. * Taking accurate minutes of meetings. * Coordinating office procedures. * Relying on email, telephone or face to face enquiries. * Develop and update administrative systems to make them more efficient. * Resolve administrative problems. * Receiving, sorting and distributing the post. * Answering telephone calls and passing them on. * Managing staff appointments. * Oversee and supervise the work of junior staff. * Maintain up-to-date employee holiday records. * Coordinating repairs to office equipment. * Greeting and assisting visitors to the office. * Photocopying and printing out documents on behalf of other colleagues.

Education

University of Southeastern Philipines

Feb 2001 – Present

Bachelor of Science in Industrial Technology, Mechanical Technology

Carolyn Galendez

Airbnb Virtual Assistant

Languages