Over 12 years of customer service experience
Adept multi-tasker with a positive interpersonal outlook
Working with multiple individuals from various backgrounds to achieve a positive service and scheduling outcomes
Adept at investigating and interpreting information in Cloud4Service and SAP
Maintaining office equipment and a working office space to facilitate quick response times for customers and FSEs
Microsoft software including but not limited to: Teams, Outlook, Word, Excel, and One Note
Had an essential role in boosting confidence in our services for Moderna to purchase an AMS contract.
Experience
Thermo Fisher Scientiific
Jan 2022 – Present
Senior Customer Service Specialist
Negotiated Field Service Engineer (FSE) calendars to facilitate customer requirements for service
Maintain positive dialog and relationships with area management and field service personnel
Excels at customer relations within the Thermo Fisher environment
Investigates customer inquiries regarding last service and contracts entitlements in C4S and SAP
Expanded responsibilities when the team was short-handed
Proficient in Teams for meetings and text based FSE and management communications
Advanced ticket processing and updating to facilitate information distribution
Corresponded with members of all team members in the North East region
Had a pivotal role in ensuring superior communication and providing thorough follow-up between Moderna and the
onsite FSEs.
Assisted the onsite FSEs with behind-the-scene administrative tasks resulting in the successful acquisition of an asset management contract for Moderna
