I am an outgoing individual with great time management skills and a strong attention to detail.
Experience
Aetna
Oct 2022 – Present
Remote
Customer Service Rep
First point of contact and representative for all support service requests
Maintains a first call resolution for any issues
Acts as my small teams IT support for software issues
Helps members with their Medicare Advantage plans and any issues that arise with them
Documents and ensures maintenance of member/client information within Aetna’s online platform
Updated databases to ensure members accounts were up to date
