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Cassandra Ezenyirioha

Customer Support

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Intro
Saskatoon, Canada
Studied ENVIRONMENTAL PROTECTION MGT. at UNIVERSITY OF CALABAR
Consumer Services
Joined November 6, 2023

Skills

Languages

English
-
Fluent
About
I am an adaptable professional with 3 years experience in customer care who prides herself in being hardworking and is never afraid to face challenges. I am passionate about helping people to resolve problems and making clients feel welcomed and happy after any experience with me hence my love for customer care and satisfaction. I would describe myself as one who is organized, has great communication skills, emphatic, and flexible.
Experience
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JULIUS MEMORIAL HOSPITAL
Mar 2020 – Sep 2023
NIGERIA
Administrative Assistant
Facilitated superior customer experience by addressing customer concerns and immediately resolving problems. Developed positive relationships with customers by providing accurate information and responding promptly to requests. Assisted customers in navigating webpages, locating products or services, or completing transactions. Resolved customer complaints promptly and professionally. Used computerized systems for tracking, information gathering, and troubleshooting. Attended training sessions regularly to stay abreast of changes in processes or regulations. Built customer loyalty by placing follow-up calls for customers reporting concerns or complaints. Collaborated with other departments to resolve escalated cases efficiently. Adhered strictly to established protocols regarding call handling procedures and scripts
Education
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UNIVERSITY OF CALABAR
Feb 2002 – Feb 2009
B.Sce, ENVIRONMENTAL PROTECTION MGT.
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