Catarina Rodrigues

Hostess & Air Hostess

Message

Intro

Enfield Town, United Kingdom

Hostess at Fortnum & Mason

Studied Leadership & Management at City University

Studied EASA CCA Cabin Crew Attestation course at Waterloo Academy School

Studied - Training and recruitment Hotel Reception Course; - Internship Sana Hotels at eFuturo - Formação e Recrutamento

Studied Tourism Promotion Operations at Escola Secundaria Fernão Mendes Pinto

Joined November 21, 2020

Skills

Languages

Portuguese

Native or Bilingual

French

Advanced

English

Advanced

Spanish

Advanced

About

Since I can remember, hospitality has been a part of me. Encounters and misunderstandings in learning four languages and ethics of how to better welcome customers. I am autonomous, dedicated, organized, an explorer with strategies and plans creating and recommending is part of my daily life. Always Motivated to learn more, always aiming to be a better person tomorrow.

Experience

Fortnum & Mason

Jan 2020 – Present

Picadilly Circus

Hostess

- Prepare seating assignments prior to service and present plan to the restaurant during a pre-shift meeting; - Workflow Optimization; - Addressed guest requests or complaints, and escalated major complaints to the manager.

Roka restaurants

Apr 2019 – Jan 2020

Aldwych

Hostess

- Arranged parties, special events, or special services for diners; - Received and recorded dining reservations; - Daily reports for all departments and organization of briefings per shift; - Cleaning and organization of the reception area;

Jupiter Lisboa Hotel

Sep 2017 – Feb 2018

lisbon

Receptionist

- Reservation management Check-in Check-out; - Activities, events, Spa among other accommodations; - Attentive and organization to e-mails, phone calls, transfers, events and guest security; - Concierge service.

Education

City University

Apr 2020 – Aug 2020

Leadership & Management

Waterloo Academy School

Jan 2020 – Mar 2020

Hostess/Flight attendant attestation , EASA CCA Cabin Crew Attestation course

eFuturo - Formação e Recrutamento

Sep 2016 – Dec 2018

- Training and recruitment Hotel Reception Course; - Internship Sana Hotels

Escola Secundaria Fernão Mendes Pinto

Sep 2012 – Jun 2015

Professional Course , Tourism Promotion Operations