Catherine Astorino

About

Highly organized individual self motivated with a positive sales and customer service experience who thrives in a fast –paced manner. Excellent telephone sales, customer service, communication, oral, written, problem solving and organizational skills. Detail oriented, administrative and computer skills. I am independent as well as a team leader who works well with a team or on my own. Always looking to grow and expand my skills.

Experience

DADA

Jan 2018 – Jan 2022

ESL Online Teacher

GoGoKid

Sep 2020 – Aug 2021

ESL Online Teacher

AMICO Group of Companies

Oct 2013 – Oct 2018

Richmond Hill, ON

Inside Sales Executive USA & Latin America

• Prospecting outbound calls to generate new leads for every department (Architectural, Casework, NuLook, Pipe Line, Clinical, Lights, Patient Care & Accessories) • Work closely with RSM to increase Amico’s market share in the US. • Obtain and provide full scope of each project, arrange meetings and phone calls for each Regional Manager • Develop relationship with call points that include: Architects, Project Managers, General Contractors, Dir. of Facilities, Engineers, Equipment Planners and updating them with Amico products • Respond to customer inquiries in a professional and prompt manner • Update project status • Search projects on Construction Wire, Insight, FedBizOpps & Google alerts • Attend trade shows

PR Exchange Group of Companies Inc.

Apr 2013 – Oct 2013

Richmond Hill, ON

Inside Sales

• Service business clients in a call center environment calling small, medium and large businesses • Generate new leads • Placing 200-300 calls a day including cold calls • Maintain a high level of Service • Defuse conflict situations, negotiate and resolve issues by probing customers • Resolve customer issues in a calm and composed manner • Active listening, empathy and sensitivity to understand distressed or confused customers in a respectful manner • Implement suggestions to improve better Customer Service and share opinions and ideas with team members

IPEI

Mar 2010 – Dec 2012

Argentina

English Teacher

• Students from the age of 5 to 12 and in the evening adult conversation classes • Prepare work sheets and vocabulary for each class • Practice reading and do activities in their work books • Help students understand and evaluate them each month to improve their grammar and pronunciation • Prepare them for the final test to pass to the next level.

Summit Underwriting Group

Jun 2000 – Feb 2006

Toronto, ON

Underwriter Assistant

• Issue clients policies, renewals & endorsements • Issue registered letters • Updating and filing customers records • Respond to telephone and email inquiries • Provide excellent customer service by responding to client inquiries in a professional and prompt manner

Education

International Open Academy

Apr 2020 – Jun 2020

TESOL / TEFL certificate

ICS Learn

Jan 1999 – Jan 2001

Hotel / Restaurante Management

Catherine Astorino

Skills

Languages