Catherine Egwu, Customer Support

About

Experienced and result oriented administrative and customer representative officer with demonstrated history of working in reputable organizations. Serves as an intermediary between the client and their interests. My skill set includes a sound knowledge in Customer relations, Copy Writing, Digital marketing, Creative problem solving skill, good interpersonal relationship, good communication skill and good knowledge and use of Customer Relations Software. Private to you

Experience

Nuelma Nigeria Limited

May 2020 – Present

Lagos

Administrative Assistant/Customer Support

The first point of contact with clients and vendors. Handled Phone/email communications with clients, vendors, and sub-contractors as well as necessary follow up on correspondence(s). Scheduled and organized meetings (with MD/Principal Designers’ input). Prepared proposals, enter and track orders, tracked client’s budget, managed shipments and deliveries with designated warehouse as well as preparation of invoices. (with MD/Principal Designers’ input). Created installation and project timelines; organized and supervised installations along with Studio organizational tasks including creating file templates and work flow charts etc. Assisted designers in managing projects from inception through installation (ideally ground up and renovation projects). Outreach and development with material vendors and artisans – by establishing relationships, getting pricing, research, purchasing samples etc. Coordinated with the Accountant/bookkeeper.

Boke Safety Solutions

Apr 2019 – Mar 2020

Lagos

Marketing Executive/ Social media Intern

Monitored the volume of sales, complied and maintained comprehensive customer profile and produced weekly reports. Organized training programs for the company’s sales representatives in various locations. Organized training and safety programs for company’s clients. Conducted research and analyzed data to identify and define potential audience. Devised and presented ideas and strategies to the marketing team and suggested promotional activities to boost sales such as social media marketing, search engine optimization, email marketing, copy writing etc. Implemented, managed and monitored company's social media strategy in order to increase brand awareness, improve marketing efforts and increase sales. Monitored company’s websites and analyze activities that was going. Updated database by using a customer relationship management (CRM) system.

Samsung Electronics

May 2018 – Mar 2019

Enugu

Customer Service Representative

Attracted potential customers with the usage of soft skills in answering product and service questions, thereby increasing organization sales. Coordinated and served as a main point of contact for all matters related to customers; ensuring all customers were treated fairly and given excellent customer service. Promoted the company’s goodwill through effective interpersonal relationship with clients from within and outside Nigeria. Effective handling of Global Customer Interaction Centre (GCIC) software. Deliver prompt and professional solutions for customer inquiries via phone, email, on-line chat and one-one communication. Documented customers’ complaints and how they were resolved for future references.

Roban Stores

Aug 2015 – Jan 2017

Enugu

Customer Service Representative

Provided all customers with a great experience by listening, answering and providing solutions to their questions/complaints to ensure a smooth sales process. Maintained positive business and customers’ relationship to ensure future sales. Skillfully demonstrated tact and diplomacy while developing superb judgement in pacifying irate customers, thereby reducing customer dissatisfaction. Scanned goods and collected payments, issue receipts, change or tickets. Resolved customer complaints, guide them and provide relevant information to maximize satisfaction. Maintained a positive and pleasant attitude to customers while going in and out of the establishment as the first point of contact.

Education

Enugu State University of Science and Technology Agbani

B.sc, Psychology

Catherine Egwu

Customer Support

Skills

Languages