Catherine Egwu, Customer Service Representative

About

Experienced and results-oriented Customer support Officer with over 4 years of experience consistently achieving customers satisfaction with notable success managing and assisting clients remotely. I seek to promote mutually beneficial employee and organizational relationships as an intermediary by harmonizing interests and interfacing clients with exceptional administrative skill.

Experience

Giftcardstonaira

May 2020 – Present

Lagos Nigeria

Customer Service Representative

Responding to all customer complaints, needs, clarify information, research every issue and provide solutions and /or alternatives.  Respond to over 200 inbound messages daily on the live chat in a timely manner  Managed a contact list and managers schedules/appointments.  Possessing excellent knowledge on product/services to enhance customer support  Identifying customers’ needs and treating all customers fairly  Successfully managed over 20,000 customers and increased customer retention to 92%.  Developed an innovative template that retained customers through gathered feedbacks and incorporated them into the company's growth.  Worked closely with the Sales team to ensure seamless transactions.

Boke safety solutions

Apr 2019 – Mar 2020

Lagos Nigeria

Marketing Executive

Monitored the volume of sales, compiled and maintained comprehensive customers’ profile, also with a weekly report.  Managed all the social media channels for daily engagement and ensured all articles and posts published to the blog followed correct grammar and style guidelines.  Managed SEO content that increased traffics and sessions by 35% in the first month of resumption.  Organized training programs for the company’s sales representatives in other regions.  Devised and presented ideas and strategies to the management such as, social media marketing, SEO, email marketing and copy writing.  Acted as a point of resolution to customers who had complaints and resolved all issues immediately at the point of call.  Updated database by using customer relationship management (CRM).

Samsung Electronics

May 2016 – Nov 2018

Enugu. Nigeria

Customer Service Representative

Attracted potential customers with the usage of soft skills in answering product and service questions, thereby increasing the organization’s sale.  Coordinated and served as the main point of contact for all matters related to customers; ensuring that all customers were treated fairly and given excellent customer service.  Managed effectively multiple shipments and deliveries within extreme time constraints.  Promoted the company’s good will through effective inter-personal relationship with clients within and outside Nigeria.  Effective handling of Global Customers’ Interaction Centre (GCIC)  Deliver prompt and professional solutions for customers’ inquiries via phone calls, email and online chats.

Education

Enugu State University of Science and Technology. Agbani

Oct 2014 – Jul 2018

B.sc, Psychology

Catherine Egwu

Customer Service Representative

Skills

Languages