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Catherine Pabico

Admin / Customer Service

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Intro
Calgary, Canada
Consumer Services
Joined September 14, 2022

Skills

Languages

English
-
Fluent
Tagalog
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Native or Bilingual
About
Dedicated and focused Administrative Assistant. Has the ability to provide customer service. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. A personable team player, proven track record of meeting deadlines, a highly organized and sensitive to multicultural diversity. Extensive experience with Microsoft and MAC OS.
Experience
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Nailor Industries
Apr 2019 – Aug 2022
Toronto, Ontario
Customer Service Administrative Assistant
- Managed a wide variety of customer service and administrative tasks and issues. - Multitasked effectively to handle administrative, and operational issues for multiple events. - Pleasantly welcomed visitors answered phone calls and maintained the reception desk. - Handled incoming calls and directed callers to the appropriate department or employee
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Metro Inc.
Sep 2018 – Apr 2019
Toronto, Ontario
Part-Time Service Clerk
- Assist customers as needed. - Ensuring items are inventoried and well stocked. - Responsible for the preparation of perishable goods for production. - Ensuring that the work environment is up to standard as per the health and safety regulations.
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SAE Institute
Aug 2014 – Apr 2016
Dubai, UAE
Student Enrollment Officer
- Responsible from start to end of the enrollment process. - Advised students on course selection, and progress toward graduation decisions. - Arrange and maintained an active communication system with prospective students, and parents and attained enrollment goals. - Maintain and review all applications and paperwork submitted.
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SAE Institute
Oct 2012 – Jul 2014
Dubai, UAE
Student Services Officer
- Liaised with admissions representatives to foster seamless transition between enrollment and student support. - Responded to students' questions to inquiries within the pre-established timeframe. - Met with students to foster support into and through the academic year. - Manage student events and activities. - Facilitated new student orientation sessions to encourage students to take an active role in learning
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SAE Institute
Mar 2010 – Sep 2012
Dubai, UAE
Receptionist
- Answered and directed incoming calls using multi-line telephone. - Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules. - Sorted incoming mail and directed it to the correct personnel each day. - Oversaw office inventory by restocking supplies and submitting orders. - Supervised setup of conference rooms for meetings and office e common areas. - Served visitors by greeting, welcoming, and directing them to the appropriate department or personnel.
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SAE Institute
Jul 2008 – Feb 2010
Dubai, UAE
Personal Assistant
- Provide continuous, high-quality support to Managing Director, General Manager, Quality Assurance Manager, and Head of Business Development. - Organized personal and professional calendars with reminders of meetings and events. - Booked flights, hotel accommodations, and ground transportation business travel. - Performed various clerical tasks and organized office areas to promote productivity. - Screened telephone calls and inquiries and directed them as appropriate.
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