I'm someone who thrives in fast-paced environments and genuinely enjoys helping people. I worked in the BPO industry for almost 3 years—28 months handling a telecom account where I focused on billing concerns, sales support, and technical troubleshooting. Then I transitioned to a healthcare account for 5 months, specifically working with prescription processing and billing.
What I found through both roles is that I’m really good at clear communication, staying calm under pressure, and solving problems efficiently. I’m also naturally organized and detail-oriented, which helps me handle multiple tasks while keeping accuracy high.
Right now, I’m excited to shift my skills into the virtual assistant and social media space because I love structure, creativity, and engaging with people. I’m interested in roles where I can bring both my customer service experience and my growing knowledge of digital tools together to support business goals and community growth.
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Experience
VXI GLOBAL HOLDINGS
Mar 2022 – Jul 2024
Quezon City
ACCOUNT ASSOCIATE
Helps manage client relationships and ensures they’re happy with the company’s services or products. They assist with tasks like answering client questions, organizing account details, coordinating with teams to meet client needs, and
supporting account managers. It’s a mix of customer service, organization, and teamwork.
Education
WCC Aeronautical & Technological College - North Manila
