I am a proactive customer support specialist with over 3 years of experience in providing exceptional customer service across diverse industries including SaaS, e-commerce, telecommunication, real estate and logistics industries.
Experience
Celereast e-commerce platform
Jan 2024 – Mar 2025
Remote
Customer Support Specialist
Acted as a dedicated customer support specialist, ensuring prompt issue resolution by collaborating closely with technical and
marketing teams to address product-related concerns. Took initiative in creating and maintaining user-friendly help articles and
FAQs to empower customer self-service. Maintained consistent follow-ups to guarantee user satisfaction and documented all
interactions and resolutions in Hubspot CRM for transparency and support optimization.
Key Accomplishments:
● Improved user satisfaction and product understanding by developing self-service resources, reducing repetitive inquiries.
● Strengthened cross-functional collaboration, leading to faster issue resolution and improved product feedback loops.
● Consistently followed up with users, resulting in a 25% increase in customer retention and trust.
● Maintained an organized and up-to-date CRM record system, supporting smooth team handovers and analytics reporting.
ValueKlip Software
Feb 2023 – Feb 2024
Remote
Customer Support Specialist
Acted as a dedicated customer support specialist, ensuring prompt issue resolution by collaborating closely with technical and
marketing teams to address product-related concerns. Took initiative in creating and maintaining user-friendly help articles and
FAQs to empower customer self-service. Maintained consistent follow-ups to guarantee user satisfaction and documented all
interactions and resolutions in Hubspot CRM for transparency and support optimization.
Key Accomplishments:
● Improved user satisfaction and product understanding by developing self-service resources, reducing repetitive inquiries.
● Strengthened cross-functional collaboration, leading to faster issue resolution and improved product feedback loops.
● Consistently followed up with users, resulting in a 25% increase in customer retention and trust.
● Maintained an organized and up-to-date CRM record system, supporting smooth team handovers and analytics reporting.
