Excellent communication skills
Relationship building
Clients onboarding
Client’s retention
Problem solving
Report and analysis
Collaboration with internal team
Empathy and client centric mindset
Organizational skills
Attention to detail
Proactive and strategic thinking
Experience
Events Promotions
Apr 2024 – Present
Nairobi
Clients Relationship Manager
Balancing different clients demands efficiently,
recognizing and responding to clients emotions to improve interactiosatisfaction,
ensuring all aspects of of the client relationship from contracts to service delivery are accurately handled, manage all clients needs simultaneously,
tracking clients activities, behaviors and satisfaction levels.
