Ceres Garcia

Sacramento SPCA

Sep 2023 – Present

Sacramento, California

Spay and Neuter Clinic Receptionist

As a receptionist at the Sacramento SPCA Spay and Neuter Clinic, my role is multifaceted and crucial to the smooth operation of the clinic. I meticulously input medical paperwork into multiple programs, ensuring accuracy and attention to detail at all times. Handling a high volume of appointments daily, I efficiently check in owners and their pets, maintaining a welcoming and organized reception area. In addition to administrative duties, I am dedicated to providing exceptional customer service. I promptly return voicemails, calls, and emails, addressing inquiries and concerns with empathy and professionalism. By fostering positive interactions with clients, I contribute to a supportive environment where pet owners feel informed and reassured about their animal's care. My role extends beyond administrative tasks; I am a vital link between clients and the clinic, ensuring seamless communication and a positive experience for all who visit or contact the Sacramento SPCA Spay and Neuter Clinic

JCPenney Portraits

Feb 2023 – Sep 2023

Sacramento, California

Photography Studio Management

As the Studio Manager at JCPenney Portraits, I led and motivated a team of sales and photography professionals to achieve and surpass our goals. Through effective management and coaching, I fostered a collaborative environment where team members thrived and consistently met performance targets. Personally, I not only met but exceeded weekly and monthly sales goals, demonstrating a proactive approach to driving revenue and ensuring the studio's success. My expertise in selling photography packages and managing high-volume POS transactions contributed to a seamless customer experience. I effectively handled customer inquiries, ensured accurate transactions, and promoted additional services to enhance customer satisfaction and increase sales. In addition to daily operations, I organized and executed corporate events tailored to boosting sales and increasing appointment counts. These events not only enhanced our studio's visibility but also strengthened client relationships and drove revenue growth. Through strategic leadership, exceptional sales acumen, and event coordination skills, I played a pivotal role in the success and profitability of the JCPenney Portraits studio, fostering a dynamic and customer-focused environment.

JCPenney Portraits

Jan 2022 – Feb 2022

Sacramento, California

Studio Photographer

As a Photographer at JCPenney Portraits, I specialized in capturing high-quality images of newborns, toddlers, families, and business professionals throughout the day. With a keen eye for detail and creativity, I skillfully managed high volumes of photo sessions, ensuring each client received personalized and memorable portraits. Beyond photography, I played a key role in maintaining excellent customer service by answering phones and booking appointments for the studio. I adeptly managed scheduling to accommodate client preferences and studio availability, contributing to a seamless and enjoyable customer experience. In addition to my primary responsibilities, I supported other studios across the region, assisting in coverage to meet company-wide needs. This collaborative approach not only strengthened team cohesion but also ensured consistent service delivery and customer satisfaction across multiple locations. Through my passion for photography, commitment to customer service, and willingness to support studio operations, I contributed to the overall success and reputation of JCPenney Portraits, enriching the lives of clients through cherished photographic memories.

Skills