Helping people has always been my passion, and I do so by delivering exceptional service that goes beyond solving problems. I firmly believe that the key to great customer support is empathy and active listening. With several years of experience in customer service, social media management, sales, and working as a virtual assistant, I’ve developed strong communication, conflict resolution, and time management skills. As a leader, I’ve honed my ability to inspire teams and drive results. My approach is to put myself in the customer’s shoes, understanding their needs to find solutions that leave them fully satisfied. Personalized attention and patience are my tools to build long-lasting relationships of trust and loyalty.
Experience
Jessica Ortiz Propiedades y Negocios
Dec 2021 – Sep 2024
Sales Representative
Executed customer engagement and acquisition strategies, utilizing social media platforms and face-to-face interactions to provide exceptional service and support. Proactively identified and nurtured leads, building strong client relationships through attentive communication and personalized care.
Freelance
May 2015 – Dec 2022
Social Media Manager
Developed and designed engaging social media content to enhance customer interaction and satisfaction. . Successfully utilized Facebook Messenger and WhatsApp to provide prompt, personalized customer service, effectively addressing inquiries and converting leads into loyal customers.
Ensueños Turismo
Feb 2014 – Feb 2015
Sales Assistant
Led efforts in customer engagement and acquisition, both online and in person, ensuring a positive and seamless experience at every touchpoint. Successfully enhanced customer satisfaction by utilizing social media platforms for responsive and personalized interactions, as well as providing in-depth support during face-to-face meetings. Efficiently managed data entry tasks, ensuring that customer records were accurate and up-to-date.
