A curious and creative marketing specialist with over 5 years of experience working in customer service and tech start-ups. With an ability to get under the skin of audiences, I use my understanding of human behaviours and marketing practices to develop authentic and impactful strategies.
Experience
Otherworld
Apr 2019 – May 2022
London
Floor Team Member, VR Guide, Team Trainer
- Consistently ensured a smooth workflow in a fast-paced environment through flawless multitasking and effective communication among the floor, bar and technical support teams.
- Increased efficiency by implementing new ways to troubleshoot VR technology.
- Advanced my storytelling skills by instructing a high volume of customers about the virtual reality experience, adapting to their preferences and level of expertise.
- Developed a thorough training plan for new team members across all aspects of the daily operations, customer service and solving technical issues.
Strollhunt
Feb 2021 – Sep 2021
London
Social Media Manager, Content Creator
- Gained valuable business insights working on the development of an Augmented Reality (AR) and Geolocation based city exploration app with an early-stage start-up.
- Developed the company’s social media strategy through competition and audience analysis, creating the visual identity and content pillars.
- Created and scheduled a diverse collection of engaging content across social channels, in line with the brand's identity.
- Organised the offline campaign for the launch of the app, defined the communication strategy, and sourced the locations and merchandise.
- Worked on the creation of the app trailer and set up the social media campaign.
Built a network of over 200 relevant influencers, online communities and companies to collaborate with.
- Created content for the app by researching Points of Interest in London, Paris, and Barcelona, writing captivating riddles and engaging stories about their history.
